OPTIMIZE YOUR FWA NETWORK EXPERIENCE AND MAXIMIZE PROFITABILITY
Breaking down the silos Monitoring service quality and customer experience across diverse network domains is a complex undertaking, involving various tools, multiple teams, and intricate correlations—especially when troubleshooting issues and identifying root causes. This complexity underscores the need for unified assurance solutions that provide, through a single pane of glass, end-to-end visibility across RAN, transport, and core and across multiple layers. Adopting a 360-degree assurance approach empowers operators to assess the end-to-end Quality of Service (QoS) and Quality of Experience (QoE), seamlessly drilling down to any problematic domain for rapid troubleshooting. This not only ensures the delivery of premium services and an enhanced customer experience but streamlines operational efficiency and resources. Adopting a 360-degree assurance approach empowers operators to assess the end-to-end Quality of Service (QoS) and Quality of Experience (QoE), seamlessly drilling down to any problematic domain for rapid troubleshooting.
Unlocking actionable insights To effectively assure Fixed Wireless Access (FWA) services, operators require multi-dimensional analytics that serve as a single source of truth across teams, encompassing quality and performance, operations, planning, and customer experience and care teams. This includes dashboards reporting on: Customers analytics Assuring the customer experience remains the end goal. Customer analytics must provide insights into the overall customer experience score, media score, sessions, network connectivity, and application usage, delivered through multiple QoE/QoS key quality and performance indicators (KQI/KPI). Device Analytics This information offers an understanding of how CPEs are functioning in your network, providing visibility into device health, network accessibility, throughput, latency, coverage, as well as other insights such as detecting and analyzing tethering. Traffic Analytics Deep Packet Inspection, crucial for traffic visibility and classification, is key to understanding the traffic usage including from encrypted Over-The-Top (OTT) applications. Analytics should provide insights into connected devices such as set-top boxes or IoT devices like Alexa, and deliver control and user plane metrics, including QoE KPIs reflecting video freezes, resolution, buffering time, and more. Network Performance Analytics here must cover service and network performance across the Radio Access Network (RAN), transport, core, and data centers for resource level performance monitoring. This means that assurance solutions should support multiple types of data sources and report on several dimensions, providing tailored dashboards for different teams involved in the service delivery. Capacity Analytics This provides insights into under- and over-utilized capacity in the network, predicting resource bottlenecks and time-to-congestion, and assisting planning teams in forecasting and planning capacity needs, not only connected to FWA service but also in combination with the mobile services in use.
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