TEMS™ USE CASES
Network troubleshooting and optimization
The benefits of network troubleshooting and optimization with TEMS Investigation TEMS Investigation is a powerful drive testing solution capable of in-depth troubleshooting of the most difficult problems. Through our partnerships with device and chipset vendors, we support the latest technologies, features and handsets your customers are using. This means you can reliably test and improve your subscriber quality of experience. • We partner with key vendors to ensure faultless support for the latest chipsets and 5G handsets, including access to Layer 3 messages so you can reliably test with the devices your customers use • Understand your customers’ experience via testing of native and OTT voice quality, OTT applications and user interactivity for a comprehensive view of subscribers’ experience • Be in control of your testing with powerful device-forcing features, scripting and workflow integrations to enable efficient network testing and analysis • Align with global best-practice with TEMS Investigation’s standards-based testing which employs the latest test methodologies and recommendations from ETSI and ITU-R
Solution: TEMS Investigation
Once deployed, optimizing and troubleshooting the network is an ongoing process, and network KPIs must be constantly tracked. The network must be optimized and pushed to the boundaries of its performance. Effective, accurate and efficient network troubleshooting and optimization will, to a large extent, define the success or failure of your 5G investment. What is network troubleshooting and optimization? Mobile network troubleshooting and optimization involves drive-testing both new and existing cell sites to understand the experience your network delivers, identify and resolve issues, and make informed decision-making around future network investments. The quality of a subscriber’s experience relies on your ability to identify and solve network problems quickly and reliably. This requires end-to-end network testing that allows you to validate every new function and feature in your network. Not only this, but you also need to understand how the network performs on the devices your customers are using. This means drive-testing the network using the latest smartphones from all the major manufacturers. It is also important that network troubleshooting and optimization is carried out for the most popular over- the-top (OTT) applications which your subscribers are using – for example streaming services such as Netflix and voice services such as WhatsApp. Testing of native and OTT voice quality, OTT applications and user interactivity ensure a comprehensive view of your subscribers’ experience.
Measuring end-user experience is a crucial tool not only to verify network performance but also for informing decision-making around planning future network investments. Zain Jordan
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