TEMS™ USE CASES
Strategic location monitoring
The benefits of strategic location monitoring with TEMS Sense TEMS Sense is a phone-based remote testing solution delivering fully automated monitoring and real-time analytics from locations across the network. It can be mounted in fixed locations such as airports and stadiums, or in vehicles such as taxis and public transport. Units are remotely managed and controlled. A proactive testing approach means staying ahead of potential issues and giving your subscribers the quality, they deserve. • Take advantage of robust and reliable hardware that is designed to be left unattended, and with built-in intelligence, including temperature and charging control to ensure successful 24x7 data collection • Ensure early detection and correction of issues with 24x7 monitoring to enable quick correction of service impact issues that occur in your network • Accurately validate network upgrades and changes by leveraging a TEMS Sense unit in a fixed location to compare network performance before and after upgrades and changes • Reduce your troubleshooting time and costs by connecting remotely to a TEMS Sense unit to perform ad-hoc tests. Troubleshoot in minutes without ever having to send a technician out to the field
Solution: TEMS Sense
Your retail stores are quite literally the shop window for your network, showcasing the latest devices and connected experiences. These retail stores and other strategic locations such as airports and shopping malls must showcase the very best experience that your network can deliver. Additionally, a proactive approach to monitoring subscribers’ quality of experience means staying ahead of potential issues and giving your customers the experience they deserve.
What is strategic location monitoring?
Strategic location monitoring enables voice and data service quality to be continuously monitored and validated across important locations in your network, such as your retail store network, to ensure that services are being provided at the highest possible level. This automated, remote monitoring provides early issue detection and root- cause analysis and allows network engineers to quickly correct service-impacting issues that might occur in the mobile network. Your sales and marketing team need to be confident that network quality is always at the highest level, but they can likely neither justify the additional cost of dispatching network engineers to repeatedly test network quality at retail locations, nor risk being left unaware of any degradation in the network quality in-between scheduled visits. Active subscriber QoE monitoring means issues can be immediately detected and remote diagnostic testing can be done, reducing troubleshooting to mere minutes without ever putting an engineer in the field.
In strategic locations such as retail stores, your sales and marketing team can’t afford to wait for potential new subscribers to discover network and service issues. Early detection and correction are essential.
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