CASE STUDY
THE PRODUCT EXPERIENCE
CONCLUSION
Colt rates Infovista’s product highly when compared to their previously used assurance solution and those from Infovista’s competitors. It also continues to collaborate closely with Infovista’s support and R&D teams to actively evolve the solution to address future requirements.
By partnering with Infovista and implementing its Automated Assurance solution, Colt has significantly transformed their troubleshooting processes which has helped boost their overall customer experience. Its successful implementation has empowered Colt’s team to proactively address issues, resulting in improved operational efficiency and customer satisfaction. Claire concludes, “Infovista has been a dependable partner throughout this journey. Their Automated Assurance solution has become an integral part of our operations, enabling us to provide seamless and reliable voice services to our customers. We look forward to continuing this successful collaboration and unlocking further value from the solution.”
FUTURE PLANS
Looking ahead, Colt plans to maximize the solution’s potential by leveraging its real-time alerting capabilities and integrating it with their trouble-ticketing ecosystem. Furthermore, Colt aims to integrate their customer- based analytics within their existing Umbrella Reporting tools, bringing together VoIP and other significant data such as the underlying network performance, to provide a holistic view that allows them to drive proactive decision-making.
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